Support
Last updated November 14, 2026
A few things people ask about Glowvale. If your question is not here, email pwfowler14@
The Live Activity is not showing
First check that Live Activities are on for Glowvale in iOS Settings, and that they are not turned off by a Focus. Start a fast in Glowvale, then lock the iPhone: the card should appear on the Lock Screen, and a compact ring should appear in the Dynamic Island on phones that have one.
iOS ends a Live Activity after about 8 hours. Your fast is still going. The card may say the countdown was paused and ask you to open Glowvale. The Lock Screen widget keeps counting the whole time. Opening Glowvale refreshes the countdown and starts a new Live Activity with the same start time. Glowvale can also send a notice at about 7 hours 30 minutes, asking you to open the app to refresh.
If you restart the iPhone, iOS removes Live Activities. Open Glowvale to bring yours back with the correct time.
How do I refresh the Lock Screen countdown?
Open Glowvale. That is enough. The widget does not need a refresh to keep counting.
How do I restore purchases?
In Glowvale, go to Settings, then Subscription, and tap Restore purchases. You can also tap Restore on the Pro offer. Use the same Apple ID you used to buy.
How do I cancel a subscription?
Cancel in your Apple ID settings: open the Settings app, tap your name, then Subscriptions, and choose Glowvale Pro. (Apple’s menu names can vary slightly by iOS version.) We cannot cancel a subscription for you. Deleting Glowvale does not cancel a paid subscription. Lifetime is a one-time purchase, not a subscription, so there is nothing to cancel.
How do I export my data?
In Glowvale, go to Settings, then Your data, and export. The CSV includes every fast you have logged, including ones older than 30 days. Export is always free.
Contact
Email pwfowler14@